'Silent Mountain winter'

Returns Policy

• All sales are final. 

• We do not accept returns.

• If an item arrives damaged, email photos of the damaged item to dzementaite@gmail.com, and we will assist you. Keep all damaged packaging, as the courier may need it for assessment.

• Refunds only cover the cost of the item, not shipping.

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For inquiries about your parcel’s shipping status, contact the delivery service handling it for the most accurate updates.​

​​Shipping Information​

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• Print Orders (UK & International): Dispatched within 2-5 business days.

• Paintings: Dispatch time will be specified in the product description or during the commission process, typically within 14 days.

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A tracking number will be emailed to you once your order has been dispatched so you can track your parcel via the courier’s website.

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Estimated Delivery Times

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• UK Orders: 2-5 business days post-dispatch.

• International Orders: Estimated delivery within 7 working days post-dispatch; but please allow up to 28 days, especially during the holiday season.

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 Please note: We are currently not shipping to EU countries due to new GPSR regulations.

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Customs, Import Fees & Taxes

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• Free shipping does not cover potential customs fees, import duties, or taxes applied by your country’s postal service.

• For international customers (outside of UK), all orders may be subject to customs/import fees. Charges are the responsibility of the recipient.

• For any questions about customs fees or import charges, please contact your country’s customs office or postal service.​

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